ONCALL is the largest Language Service Provider in Australia and a global leader

Providing innovative technology solutions to enhance and streamline access to language services

ONCALL stays at the forefront of technological advancements in the language services industry to continually offer clients, interpreters and translators the most innovative and effective technology solutions.

Contact us to learn more about how our technology products can benefit you and your organisation in accessing ONCALL’s high quality language services.

Contact us now


CaptionConnect is a cloud based software that automatically converts speech-to-text in real time and also translates in over 100 different languages. It can be used to make your classes, presentations and meetings more inclusive and accessible for everyone, especially for those who are deaf or hard of hearing, have additional learning challenges or simply need the information translated into their own language.

With CaptionConnect, you can:

  • View captioning on your device in real-time
  • Access to audio and transcripts post session
  • Edit and publish transcripts easily
  • Live Translation in over 100 languages
  • Integrate with popular meeting platforms like Zoom, Microsoft Teams, Google Meet and Cisco Webex
  • Save time, money and hassle by eliminating manual transcription
  • Enjoy enterprise-level security features and cloud-based storage
Learn more

NextGen Interpreter Booking and Management Platform

ONCALL has invested in building a comprehensive interpreter booking and management platform called NextGen to ensure timely matching of bookings with the most professional, highest qualified and most appropriately experienced interpreters. NextGen also offers portal access for clients to request and manage their interpreter bookings from an intuitive, secure and easy-to-use booking interface.

Don’t have login details? Having trouble logging in? Request access or gain support here.

Log into NextGen

500,000 interpreter bookings managed in NextGen every year!

Log in now

VoiceConnect Automated and On-Demand Telephone Interpreting

VoiceConnect allows clients to access telephone interpreters on-demand from a landline or mobile phone, via an IVR (interactive voice response) and keypad entry workflow solution, automatically connecting them with ONCALL’s 12,000 professional interpreters.

VoiceConnect is perfect for client’s working in emergency services to communicate urgently with their culturally and linguistically diverse communities.

Minutes of Telephone Interpreting delivered every year
Languages and dialects
Seconds to connect to a telephone interpreter on average

YouConnect Pre-Booked Telephone Interpreting Conference Platform

YouConnect is a conference call platform which allows all parties (professional, end user, interpreter) to join a pre-booked telephone interpreting call at the same time, reducing waiting times and manual connection to an interpreter.

YouConnect is perfect for planned appointments and to allow timely connection for all parties to a pre-booked telephone interpreting call.

FaceConnect Video Conference Interpreting Platform

FaceConnect, accessible via laptop, desktop, android and iPad tablet, offers features and functions specifically designed for delivering interpreting services via video which are unavailable in other video conference software in the market.

FaceConnect interlinks directly with NextGen for booking, reporting and billing consistency for clients whilst also providing them with access to 12,000 professional interpreters in up to 300 languages and dialects.

VRIConnect – Video Conference Integration Software

VRIConnect allows clients to utilise their preferred video conference software to access interpreters via video, whilst also integrating with FaceConnect in the background to allow ONCALL to provide accurate reporting, billing and metadata for each call.

ONCALL’s system is compatible with a wide range of video conferencing software.

  • Zoom

  • Skype for Business

  • Microsoft Teams

  • Cisco WebEx/Jabber

  • LifeSize

  • HealthDirect

  • Telehealth

  • Immediation

  • BeingThere

  • Attend Anywhere

  • Pexip

  • Modron

  • Coviu

To find out if ONCALL can support your preferred video conferencing software, contact us here.

CaptionConnect – Voice-to-Text Automated Transcription and Captioning Software

CaptionConnect is powerful, easy to use, cloud-based software that allows you to quickly and accurately convert speech to text in real-time in over 100 different languages from anywhere in the world, creating inclusive workplaces, learning environments & communities.

Want to learn more about CaptionConnect?
Contact us here.

NXT Translation Management Platform

NXT provides clients with an easy-to-use and secure portal to safely submit translation requests and receive their translated files.

Like to gain login details for NXT, please contact us here.

All interpreter bookings can be made through
our online booking portal, NextGen.

We can also take bookings via phone or email.

Book now