Community Health Interpreting Services local to you
By offering accessible, responsive and high quality interpreting and translation services, ONCALL supports community healthcare providers in ensuring the health and wellbeing of their local culturally and linguistically diverse populations.
ONCALL offers access to expert interpreters and translators in up to 300 languages, trained and experienced in areas such as mental health, midwifery, disability services, aged care and counselling services to support community healthcare professionals in providing services to their patients.
Our aim is to strike a balance between providing the most local but also the most experienced and culturally appropriate interpreter to match the needs of the patient. We are often able to support this by providing access to an interpreter via video or telephone for more remote, community healthcare services.
ONCALL is also able to provide access to the same interpreter for ongoing therapeutic treatment to provide continuity and build trust with the patient.
Our quality assured translation process further supports by translating patient letters, leaflets and assessments to ensure the patient remains informed and at the centre of their care.