Health and Medical Interpreting and Translation Services

Vital healthcare and medical services must be equally accessible to all members of the community. Language barriers can often make it difficult for people to access or understand important health information, critical for making informed decisions about care.

Healthcare professionals who rely on family members to perform interpreting for their loved ones, risk miscommunication, confidentiality and lack of informed decision-making for the patient.

ONCALL’s high quality interpreting and translation services allow healthcare professionals to communicate effectively and confidentially with their culturally and linguistically diverse patients via interpreters who are specially trained and experienced in all areas of healthcare including consent, delivering bad news, speech pathology and mental health and have signed strict confidentiality agreements.

See ONCALL’s Professional Learning program for interpreters and translators here.

ONCALL also provides simultaneous interpreting services for international healthcare and medical conferences and global summits. Find out more about ONCALL’s simultaneous interpreting services here.

Every week, ONCALL’s Customer Service Officers place interpreters in over 5,000 healthcare bookings and our Translation Project Managers manage hundreds of translation projects for ONCALL’s healthcare clients.

Responsive and patient-centred interpreting and translation services, 24/7/365

ONCALL understands that a medical emergency can happen at any time, day or night and that healthcare professionals need to be able to access responsive interpreting services, quickly and easily.

ONCALL, therefore, offers access to on-demand telephone interpreting services via its automated VoiceConnect service, 24/7 as well as local interpreters who are “on call” to attend onsite in emergency situations.

ONCALL provides video conference interpreting services via its propriety FaceConnect software, as well as via a range of other software solutions in the market to provide a higher quality alternative to telephone interpreting.

ONCALL also translates medical brochures, healthcare instructions, consent forms and patient care plans to deliver information in the languages that patients can understand.

If you are seeking high quality, dependable written or verbal communication to deliver the utmost care to your patients, we are here to assist you.