I am the General Manager of Operations, responsible for the end-to-end service delivery of client interpreter needs across Australia and I am also responsible for interpreter performance, adherence to the industry Code of Conduct and stakeholder requirements.
What initially attracted me to ONCALL was their growth journey, they are now the largest private language services provider in Australia, I was inspired by the ONCALL story and I wanted to be part of a growing organisation that valued both their internal staff and their interpreters and translators. I also wanted to make a difference by working in an industry that supports our culturally and linguistically diverse communities, as I have family who have been personally affected by language barriers. Since working at ONCALL, I’ve learnt to say hello in 7 different languages and the list is continually growing!
I enjoy working with a great team of people who truly care about the industry, our clients and the communities we serve. It’s a very diverse environment and it’s always interesting speaking with interpreters and translators and learning about their culture. Our organisation has a family feel to it that is well balanced with our innovative mindset and our focus on community outcomes
One event that I am particularly proud of is when we received a request at short-notice for a rare language for a client and CALD in NSW. They had a Migration Review Tribunal booked months in advance but the original interpreter from another provider had cancelled at the last minute. The client reached out to ONCALL for help. The only other qualified interpreter resided in Western Australia and the booking was due to commence the following day. If they couldn’t secure an interpreter the tribunal would be delayed several months.
Another issue was that it was a long weekend so interpreters were reluctant to travel. I called the interpreter directly and asked for a favour, to which they committed to getting on a plane in WA that night, to arrive in NSW after midnight in order to undertake the tribunal booking that morning. The client was very impressed with how quickly the interpreter was able to commit to ONCALL and how efficiently we were able to meet their needs.