Company news

ONCALL secures place on NHS North of England Commercial Procurement Collaborative (NOE CPC) Framework Agreement

We are delighted to announce that ONCALL has been awarded onto a framework agreement contract with NOE CPC for the Provision of Interpreting and Translation Services. The agreement covers Face-to-Face Interpreting, Telephone Interpreting, Video Conference Interpreting, and Sensory Impairment Interpreting including British Sign Language.

NOE CPC is hosted by Leeds and York Partnership NHS Foundation Trust and provides collaborative and bespoke […]

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ONCALL: Interpreting at the International Convention Centre Geneva (CICG)

Last week, ONCALL provided simultaneous interpreting services in English, French, Spanish, Russian and Arabic for a three-day event held at the CICG in Geneva. Due to the number of parallel sessions and languages, up to 38 interpreters were required each day!

Thanks to ONCALL’s 35 years’ experience in simultaneous interpreting provision, ever-growing presence in Europe (and globally) and extensive database of professional, high-level […]

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VoiceConnect Telephone Interpreting Enhancements

As a demonstration of ONCALL’s continued commitment to improving customer experience and accessibility to ONCALL’s products and services, during the last quarter, ONCALL has been implementing enhancements to the in-house telephone interpreting platform, VoiceConnect. These enhancements have included reducing unnecessary steps in the telephone interpreting workflow (where clients do not need them), increasing the speed in which keypad entries are recognised and improving voice recognition. ONCALL has already been able […]

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ONCALL recognised for outstanding service in Queensland

ONCALL has been recognized by long standing contract client, Queensland Health, in the provision of interpreting services.

In the recently published “Report On Client Perceptions On The Quality Of The Queensland Health Interpreter Service” (May 2012) Queensland Health found that over 90% of clients were satisfied with the ease of communication when using an interpreter, over 90% were satisfied with the […]

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ONCALL wins Western Australia Department of the Attorney General Contract

ONCALL has been the successful tenderer in the provision of language services to the Western Australian Department of the Attorney General.

ONCALL will provide onsite, telephone and video conference interpreting to the Department under contract to agencies such as Births, Deaths and Marriages, Court and Tribunal Services, the Public Advocate and the Public Trustee.

The success in securing this contract means ONCALL […]

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ONCALL secures a place on the Defence Force School of Languages’ Standing Offer Panel

ONCALL Interpreters & Translators has secured a place on the Australian Army’s Defence School of Languages Standing Offer Panel and will be providing interpreting and translating services in various locations around Australia.

The Australian Army sought a range of suppliers who could provide short notice support and increase the Defence School of Languages’ interpreting and translating capabilities.

ONCALL is excited to be […]

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ONCALL wins DHS (Centrelink) sessional interpreting contract

ONCALL has been successful in winning the national sessional interpreting contract for DHS (Centrelink).

The contract, which came up for tender in mid 2011, is a significant win since the formation of the new company. ONCALL will provide sessional interpreting services to over 70 sites around Australia, as well as telephone interpreting.

As the industry leader in the service of language provision, […]

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Dental Health Service Victoria Interpreting and Translation contract awarded to ONCALL Interpreters & Translators

ONCALL has been awarded the contract for the provision of interpreting and translation services to the Dental Health Service Victoria.

The tender was distributed in July last year, and ONCALL’s submission was successful.  ONCALL will be providing pre booked, emergency and telephone interpreting services, as well as translation and desktop publishing services for the Dental Health Service’s publications.

ONCALL has been the […]

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New Chapter of Business

On 13 April 2011 the Federal Court handed down an important decision for our business. ONCALL had been challenging an earlier ruling in the favour of the Commissioner of Taxation on the status of interpreters and translators as being employees of ONCALL for the purposes of the Superannuation Guarantee (Administration) Act 1992.

ONCALL lost the Federal Court appeal and as a […]

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LifeSize Communications Case Study on ONCALL

ONCALL utilises video communications to deliver high quality interpreting services to customers across Australia as a cheaper and more accessible alternative to onsite interpreting.
To read more about this case study Click here to download as a pdf […]

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