ONCALL recognised for outstanding service in Queensland
ONCALL has been recognized by long standing contract client, Queensland Health, in the provision of interpreting services.
In the recently published “Report On Client Perceptions On The Quality Of The Queensland Health Interpreter Service” (May 2012) Queensland Health found that over 90% of clients were satisfied with the ease of communication when using an interpreter, over 90% were satisfied with the ease of communication when using an interpreter, and over 80% believed that the interpreter respected confidentiality in executing their services. While this report was directly regarding the provision of services by Queensland Health to their clients, as the contracted service provider these results also reflect the standard of ONCALL’s service provision.
As Australia’s largest language service provider, outstanding end user results such as these are validation that the services ONCALL provide and the interpreters we use are fulfilling all our obligations to a very high standard. ONCALL would like to take this opportunity to thank all our interpreters for their continued hard work and dedication in the provision of services. Their continued dedication to quality, consistency and confidentiality in such environments is appreciated not only by us and our contracted clients, but also Australia’s CALD residents. Further thank you goes to all administration and booking staff involved in the process of securing and servicing such contracts, in this case the Brisbane and Melbourne office staff.
To view a copy of the report, email Queensland Health Multicultural Services – [email protected]